Returns

If you'd like to cancel or return your order we have a simple and trouble-free process for doing so in three easy steps.

1. Notify us.
2. Send products back.
3. Issue refund.

Please note that returns can only be accepted if the products are still sealed in their original packaging and we regret that we're unable to accept returns for opened or partially consumed food items.

Notifying us

You have 14 days from the day after you receive your goods to notify us that you'd like to return them. You can notify us using any of the following methods:

1. By email:
   sales@wpspetsupplies.co.uk
   
   
2. By phone:
   01842 815551
   
   
3. By post:
   WPS Pet Supplies
   4 Hill Fort Close
   Thetford
   Norfolk
   IP24 1HS

When notifying us that you'd like to return your products, please include your order number.

Sending products back

You have 14 days to send the goods back after informing us that you'd like to return them.
Please include a copy of your order number on a slip inside the box so we can process your refund swiftly upon its return. Your order number can be found on your order confirmation or receipt. If you don't know your order number please contact us and we will be happy to look it up for you.
Please package your return appropriately and send it to us at the following address:

WPS Pet Supplies
4 Hill Fort Close
Thetford
Norfolk
IP24 1HS

Please note that customers are responsible for the return postage costs.

Issuing a refund

Upon receipt of your returned goods, we will process your refund using the payment method you originally used to make your purchase.